FAIS Direct - Case Studies Company A has a static web page advertising loans with a free phone number for applications and an email address for general enquiries. Its service desk of 8 staff is manned 9 – 5 Monday to Friday only and handles all telephone and email activity. The company would like to fully e-commerce enable their business to accept online applications but are deterred due to security concerns, the cost of designing, implementing and managing such a project as well as the expertise required to monitor and maintain. Because FAIS is a fully managed service it takes away those concerns. Fundamentum manage all aspects of planning and implementing the solution, ensuring system integrity, quality and security at a fixed price. Whilst the core engine remained the same, user fields and business rules were customised to fit company A and the site branded to the their unique look and feel. The end-to-end solution the following benefits: Always Open: the ability to accept loan applications at a time that suits the customer – 24 x 7 x 365 - from the comfort of their own home or office with out the requirement to speak to a person (though this is still available during office hours). Quick Decisions: data entry to the back office loan administration engine is automated reducing the number of staff required to handle current business volumes or increasing the capacity of the business to achieve more with current overheads. Secure, Reliable & Scaleable: but with no requirement for in-house IT or other specialist skills yet projecting a strong corporate image through an advanced Internet presence. Also in this section: FAIS Direct > What is it? | How does it work How does it help you? | Features and Benefits | Case studies | FAQs | FAIS Branch