| 1) |
Operator opens FAIS and selects the product requested by the customer. |
| 2) |
FAIS guides the operator through collecting data from the customer,
following your workflow rules to determine which questions to ask - E.G. the
system may require a previous address if the time at the current address
is less than 3 years. |
| 3) |
After collecting enough information to identify the customer (usually
Surname, Initial, DOB and Postcode) the system prints a pre-agreement for the
customer to read (this is to comply with Consumer Credit (Disclosure of
Information) Regulation 2004 SI 2004/1481).
Simultaneously the
applicant details are automatically checked against existing customers
and bad debtors on the FAIS secure database server. If an existing
customer is found a settlement amount can be displayed, or the operator can be
prompted to call head office (this may depend on the level of integration with
your back end management system). |
| 4) |
If the customer is not found, and accepts the printed pre-agreement, the
process continues with each piece of information collected being validated
against your business rules. |
| 5) |
The branch process is completed with the full agreement being printed for
customer signature. Once this document is signed the branch can
allow the release of funds or goods. |
| 6) |
Your processing centre is notified that a new application is received,
whilst the agreement information is automatically activated in your back office
administration engine (or according to your business process). |
